- The seller is responsible for the postage of the sale item to the buyer.
- The seller must arrange postage of the sale item within 48 hours or agree a time with the buyer.
- The seller must check postage costs and include in the total bundle price. Click here to see Hermes postage information and click here to see Royal Mail postage information.
- The seller must package the items in a way to ensure that they will be protected in transit.
- The seller must send the package tracked and give the buyer the tracking details.
- Baby Bundle is not responsible in any way for the sending or delivery of a bundle/package.
- The seller must investigate any delays or issues with the courier company and communicate with the buyer.
- If a buyer doesn’t receive their item they’re entitled to a refund, unless you can provide tracking information to show that it was delivered.
- If a buyer receives their item and it was not as described, broken, or damaged a refund or return should be discussed and agreed between buyer and seller.